Common Login FAQs
How do I reset my password?
If you have forgotten or cannot find your password, simply click on the "Send me my password link" on this page and enter your email address. If your email address is registered as a web user account, an email will be sent to your email address that allows you to set the password of your preference.
I tried to reset my password and it says my account cannot be found. Why?
You may not have registered for a web user account using this email address. If not, then please register as a new user now in order to gain access.
I have registered and my login works, but the system does not let me access Member-only content. Why?
We ensure that only verified Members are able to access member only resources on this website. For this reason, instant access to resources is often not possible while we validate your registration. This process can sometimes take up to 1 working day.
If you have recently registered, the website will initially class you as a non-member until your registration has been processed and upon your next login. To speed the registration process, and if you work for a member, you must also have selected that company during the registration process.
If you have registered as working for a Member company and have attempted to log in again, then your registration may not have been processed yet. If you wish to push through processing in order to access member resources quickly then please contact the Membership team on 01784 223663 or email them at email@example.com.
My normal password is not working. Why?
Passwords are case sensitive and some users may inadvertently fail to replicate the exact combination of the oriiginally set password. Please ensure that the password entered is exactly as set by you, or provided to you by our membership team.
Also, on some rare occasions, we may determine a need to reset user passwords in order to minimise the risks of unauthorised access to our website. In this unlikely event, we will either have emailed you to advise you, or you will be forced to reset your password during your next visit. We apologise for any inconvenience caused.
I have been advised that 'there was an error sending my password reset'. What can I do?
This can happen from time to time if an email address is in shared use or is also registered as the main email address for a business. If you encounter any difficulties then please contact the Membership team on 01784 223663 or email them at firstname.lastname@example.org.